Shipping policy

Last updated: May 3, 2026

Welcome to The Scoop! The terms "we", "us" and "our" refer to The Scoop.

Processing Time

Orders are typically processed within 1-3 business days. You will receive a confirmation email with tracking information once your order has shipped.

Shipping Rates and Delivery

Shipping rates are calculated at checkout based on your order and location. We ship via USPS and offer the following services: Ground Advantage and Priority Mail. Estimated delivery times are provided by USPS and are not guaranteed. Delays may occur due to carrier issues, weather, holidays, or other circumstances beyond our control. USPS Priority Mail shipments include up to $100 of USPS insurance at no additional charge.

Shipping Destination

We ship to all 50 U.S. states, including Alaska and Hawaii. We do not currently ship to U.S. territories (Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, and the Northern Mariana Islands) or to APO/FPO addresses.

Lost or Damaged Packages

If your package arrives damaged or does not arrive within a reasonable time after the estimated delivery date, please contact us at support@thescoop.store within 14 days. We will evaluate the situation and, at our discretion, reship your order, issue a full refund to your original payment method, or file a USPS insurance claim on your behalf.

Undeliverable Packages

If a package is returned to us due to an incorrect or incomplete address, we will reach out to arrange reshipment. Reshipment costs are the responsibility of the customer. If you would prefer a refund instead, we will issue one minus the original shipping cost.

Contact Information

Questions about your order or this Shipping Policy should be sent to us at support@thescoop.store.