Refund policy

Last updated: May 3, 2026

Welcome to The Scoop! The terms "we", "us" and "our" refer to The Scoop.

Kickstarter Backers

This Refund Policy applies to purchases made at thescoop.store only. Refunds on Kickstarter pledges are governed by Kickstarter's platform terms. If you received a defective or damaged product as a Kickstarter backer, please contact us at support@thescoop.store and we will make it right.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility

To be eligible for a return, your item must be:

  • Unused, unwashed, and free from any signs of use
  • In its original packaging with all components intact
  • Accompanied by proof of purchase

Items with defects or damage are handled separately — see Defective or Incorrect Items below.

How to Start a Return

To start a return, contact us at support@thescoop.store or submit a return request through your account page. Please include your order number and reason for return. We will provide a return authorization number (RMA) and instructions on where to send your item. Items sent back without first requesting a return will not be accepted. Customers are responsible for return shipping costs.

When a Return May Be Denied

We reserve the right to deny a return if:

  • The item shows signs of use or has been washed
  • The item is not in its original packaging with all components intact
  • The return is requested after the 30-day window
  • No proof of purchase is provided
  • The item was purchased at a sale price (see Sale Items below)

Defective or Incorrect Items

If your item is defective or incorrect, please contact us at support@thescoop.store within 30 days of receiving your order. Defective items may be returned regardless of use — please include your order number and a description of the issue and we will evaluate and make it right. For items damaged in shipping, please refer to our Shipping Policy.

Sale Items

Sale items are not eligible for return or refund.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund was approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that your bank or credit card company may require additional time to process and post the refund. Original shipping costs are non-refundable.

If more than 15 business days have passed since your return was approved, please contact us at support@thescoop.store.